Privacy Policy 

Mirror Mirror On The Wall understands the important of the privacy of its clients and website users, and is fully committed to protect their personal information and use it in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to our clients and users regarding such information.

We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services. 

1. What information do we collect?

We collect various types of data which are broadly split into 3 varieties:

• We collect and store personal medical records, where necessary, which are used in accordance to the safety regulations of our various treatment protocols where access to these records is required in order for said treatments to be performed in a legal and safe manner.
• We collect and store general personal contact data, treatment history data and purchase history data which is collected in salon using our booking system.

2. How do we collect this information?

There are a number of methods we use:

• We collect information via our messenger app when you voluntarily supply us with it using our Facebook messenger app or our Instagram channel. The data is stored in the same database.
• We collect medical record data in person when you voluntarily supply us with it so that we may commence particular treatments where such data is required.
• We collect general personal contact data, treatment data and purchase data when you use our in salon services.

3. Why do we collect this information?

There are a number of reasons why we collect this information:

• To provide clients with regular offers, services updates, birthday promotions and general support.
• To allow us to contact clients regarding treatment bookings.
• To allow us to better understand client needs and improve our services
• To allow us to perform treatments to the best of our ability and to conform with manufacturer, industry and insurance regulations/standards.
• To allow us to provide clients with a historical overview of their treatments with us.
• To enhance our data security and fraud prevention capabilities.
• To comply with any and all other applicable laws and regulations.

We will only use your Personal Information for the purposes set out in Section 3 where we are satisfied that:

• our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you.
• our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have, or
• our use of your Personal Information is necessary to support legitimate interests that we have as a business, provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.

4. Where do we store your information?

We currently store client data in 1 secure location:

• Our client database: Mirror Mirror On The Wall has one primary client database which is stored on a secure encrypted cloud database protected by SSL security and top of the range firewalls. The network security used on this database is the same as Uber & Amazon so it is as secure and stable as possible.​

Any data held by Mirror Mirror On The Wall cannot be amended copied or deleted without the use of an administrative password. Data stored within the booking system can only be accessed by salon staff using a unique password which is known only by the data handler at Mirror Mirror On The Wall. The booking system is kept under CCTV surveillance 24/7.Medical records of a paper type are not stored on an electronic database but are housed in a locked filing cabinet. These records are accessed by staff members when a client having a treatment requires the update of or use of said medical record. The filing cabinet is kept locked at all times except where access is required.

5. Third party processing

We currently do not use any third party processing. ​

6. Communcations from Mirror Mirror On The Wall

Mirror Mirror On The Wall currently communicates with clients in a variety of ways. If no permission has been given then contact will only occur via telephone or by SMS appointment reminders. When permission has been granted we also contact clients using SMS for promotional and service purposes.

We sometimes also use SMS to contact clients regarding promotions and special offers.

7. Your rights in relation to your personal information.

You have the right to receive a copy of, update, amend, delete, or limit the use of your Personal Information. If you wish to do any of the above please contact us and let us know. 

You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).

8. Data Retention

​We may retain your Personal for as long as you remain a Mirror Mirror On The Wall client, as indicated in this Privacy Policy or as otherwise needed to provide you with our services.  We may also retain medical records for up to 6 years for legal purposes, however if you have ceased using our services and would like us to destroy your medical records please inform us.

We may continue to retain such Personal Information even after you cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

​We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required we will ensure it is securely deleted.

​9. Security

​Mirror Mirror On The Wall has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. We take data security very seriously and as such any personal data that is stored in any of our databases or third party processing tools cannot be copied, amended or deleted by anyone other than a Mirror Mirror On The Wall staff member.

​10. Contacting Us

​If you have any questions or concerns regarding our privacy policy, please feel free to contact us here:

Telephone – 01274 581214

Email – contact@mirrormirrorbaildon.co.uk

Post –    

Mirror Mirror On The Wall

19B Northgate

Baildon

Shipley

BD17 6JZ

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.